Emergency Support – 1 to 2 hours Turnaround 24/7

Usually emergency support is related to server issues – these are handled through our hosting partners who have direct ticketing systems which will create a ticket and address the issues. Examples are: site is down, slow, out of drive space, under attack, no users can login or models cant upload. Global issues affecting everyone.

Process for support – send an email to [email protected]. This will create a ticket and forward it to our hosting partners. If you are hosting our platforms yourself, then these support issues are handled directly by your hosting support. In very rare cases issues can be related to code issues but it is very rare to affect everyone globally. We do not provide chat support of any kind. Email is the only way to get a hold of us.

Non Emergency Support – 48 hours Turnaround. Business days only. Monday-Friday 8am to 6pm PST time.

Non critical issues like a user cannot login, a model cant access their dashboard or a single model cannot upload content or view reports, or make a payout or there is a interface issue, etc. This support does not include custom work the client has done or custom design issues. Custom work may be assessed for a hourly support cost. This is not the time the issue will be fixed but the time it will be addressed and assigned to be fixed.

Training and Development Hours:

No hours are included with the level and the cost of training or development is charged at $100 per hour.

Emergency Support – 1 to 2 hours Turnaround 24/7

Usually emergency support is related to server issues – these are handled through our hosting partners who have direct ticketing systems which will create a ticket and address the issues. Examples are: site is down, slow, out of drive space, under attack, no users can login or models cant upload. Global issues affecting everyone.

Process for support – send an email to [email protected]. This will create a ticket and forward it to our hosting partners. If you are hosting our platforms yourself, then these support issues are handled directly by your hosting support. In very rare cases issues can be related to code issues but it is very rare to affect everyone globally. We do not provide chat support of any kind. Email is the only way to get a hold of us.

Non Emergency Support – 24 hours Turnaround. Business days only. Monday-Friday 8am to 6pm PST time.

Non critical issues like a user cannot login, a model cant access their dashboard or a single model cannot upload content or view reports, or make a payout or there is a interface issue, etc. This support does not include custom work the client has done or custom design issues. Custom work may be assessed for a hourly support cost. This is not the time the issue will be fixed but the time it will be addressed and assigned to be fixed.

Training and Development Hours:

5 hours are included with the level and the additional cost of training or development is charged at $100 per hour.

Emergency Support – 1 hour Turnaround 24/7

Usually emergency support is related to server issues – these are handled through our hosting partners who have direct ticketing systems which will create a ticket and address the issues. Examples are: site is down, slow, out of drive space, under attack, no users can login or models cant upload. Global issues affecting everyone.

Process for support – send an email to [email protected]. This will create a ticket and forward it to our hosting partners. If you are hosting our platforms yourself, then these support issues are handled directly by your hosting support. In very rare cases issues can be related to code issues but it is very rare to affect everyone globally. Skype or similar chat support is offered for weekdays between 8am and 6pm PST.

Non Emergency Support – 12 hours Turnaround. Business days only. Monday-Friday 8am to 6pm PST time.

Non critical issues like a user cannot login, a model cant access their dashboard or a single model cannot upload content or view reports, or make a payout or there is a interface issue, etc. This support does not include custom work the client has done or custom design issues. Custom work may be assessed for a hourly support cost. This is not the time the issue will be fixed but the time it will be addressed and assigned to be fixed.

Training and Development Hours:

20 hours are included with the level and the additional cost of training or development is charged at $100 per hour.

Emergency Support – 30 min Turnaround 24/7

Usually emergency support is related to server issues – these are handled through our hosting partners who have direct ticketing systems which will create a ticket and address the issues. Examples are: site is down, slow, out of drive space, under attack, no users can login or models cant upload. Global issues affecting everyone.

Process for support – send an email to [email protected]. This will create a ticket and forward it to our hosting partners. If you are hosting our platforms yourself, then these support issues are handled directly by your hosting support. In very rare cases issues can be related to code issues but it is very rare to affect everyone globally. Skype or similar chat support is offered for weekdays between 8am and 6pm PST and limited Skype on the Weekends as well.

Non Emergency Support – 30 min Turnaround. Business days only. Monday-Friday 8am to 6pm PST time.

Non critical issues like a user cannot login, a model cant access their dashboard or a single model cannot upload content or view reports, or make a payout or there is a interface issue, etc. This support does not include custom work the client has done or custom design issues. Custom work may be assessed for a hourly support cost. This is not the time the issue will be fixed but the time it will be addressed and assigned to be fixed.

Training and Development Hours:

80 hours are included with the level and the additional cost of training or development is charged at $80 per hour.